Why Choose IMS
We make perfectionists blush.
Get it done right the first time with IMS Heating and Air. Customer service isn’t just a gimmick, it’s our business model. We love bringing the communities of Colorado all the benefits of our Carrier Factory Authorized Dealer business, including outstanding products, exceptional guarantees, flexible financing options, and well-trained technicians.
We are one of very few heating and air conditioning companies in Colorado to be a Carrier Factory Authorized Dealer. While this may just sound like industry jargon, it is actually a really big deal. It means not only do we supply the best services and products in the industry, but that you can rest easy knowing that each time we come to your home, you are getting service from the best in the business. In order to be factory authorized, IMS Heating and Air must:
- Perform to rigorous national standards
- Participate in extensive factory training on technical aspects of equipment, installation, maintenance, and repair
- Graduate from Carrier University
Using IMS isn’t like hiring someone from your local hardware store or handyman service; you’re hiring an expert who is there to ensure that your new system is installed properly and that your home is protected. Our technicians will never make your home feel like a construction zone. We will be prompt, unobtrusive, and in and out before you can say “gas furnace.”
100% Complete Satisfaction
At IMS Heating & Air, we will accept both personal as well as company responsibility of your 100%, complete satisfaction with the operation of the heating and air equipment that we provide and you pay for. If you aren’t satisfied with the operation of the equipment we install, we’ll promptly correct the problem for you.
After we’ve exhausted all efforts to address the problem, and if the equipment is still not operating to the manufacturer’s standards, and the manufacturer’s representative has verified a failure and that no other alternative is available, during the first full year after equipment installation, upon your written request, we will remove the system and refund in full your money. This guarantee applies only to complete Home Comfort Systems (furnace, evaporator coil and condenser), installed on the same date and does not apply to any partial system.
Apples To Apples Guarantee
Anyone can make something cheaper by cutting corners and pricing for less. So it’s important what is and is not included in any heating and cooling system you choose for your home. IMS Heating & Air, Inc. promises you cannot find a licensed contractor with drug-free employees to provide you with a comparable installation and with all written company warranties for less with the same credentials. We will meet or beat the competitive bid with verification of the competitor’s valid proposal.
ACTUAL GOOGLE REVIEWS
I am really impressed with this company. I was able to get an amazing financing deal using my Home Depot credit card and they installed an additional mini split head onto my existing mini split air conditioning system. The install itself went well and I was really happy with the system. My mini split system recently started having cooling issues. Long story short, the company who originally installed my system was of very little help and tried to shift the blame onto IMS. It took over 2 weeks to get the first company to my home. As soon as I called and told IMS what was going on, they were out the very next day. Shauna was very patient with me on the phone when I had to call back a few times and try to schedule around my work commitments (Thank you!). Jordan, the technician who came to my home, was awesome. He was very knowledgeable, kind, and empathetic. He able to resolve the issue quickly even though the problem was likely not caused by his company. IMS truly cares about their customers and they go out of their way to make sure they are taken care of. I plan to use them for any future air conditioning needs!
IMS did a great job! Not only did they beat quotes I got from other companies, they got me in as soon as they could and worked with me around my work schedule and were very helpful with my many phone calls 😅 quality and quantity expectations were met and exceeded! Highly recommend! No longer melting in my home with fans everywhere!!!
I feel many AIr companies try to exploit their customers- not IMS – they communicate effectively of what was needed to get an AC unit into my home. Explained everything I needed and gave me different price options for my needs.
Aaron did an excellent job providing the information and selling me the unit.
John did an exceptional job installing.
Would repeat business and recommend to friends and family.