Get it done right the first time with IMS Heating and Air. Customer service isn’t just a gimmick, it’s our business model. We love bringing the communities of Colorado all the benefits of our Carrier Factory Authorized Dealer business, including outstanding products, exceptional guarantees, flexible financing options, and well-trained technicians.
We are one of very few heating and air conditioning companies in Colorado to be a Carrier Factory Authorized Dealer. While this may just sound like industry jargon, it is actually a really big deal. It means not only do we supply the best services and products in the industry, but that you can rest easy knowing that each time we come to your home, you are getting service from the best in the business. In order to be factory authorized, IMS Heating and Air must:
Using IMS isn’t like hiring someone from your local hardware store or handyman service; you’re hiring an expert who is there to ensure that your new system is installed properly and that your home is protected. Our technicians will never make your home feel like a construction zone. We will be prompt, unobtrusive, and in and out before you can say “gas furnace.”
At IMS Heating & Air, we will accept both personal as well as company responsibility of your 100%, complete satisfaction with the operation of the heating and air equipment that we provide and you pay for. If you aren’t satisfied with the operation of the equipment we install, we’ll promptly correct the problem for you.
After we’ve exhausted all efforts to address the problem, and if the equipment is still not operating to the manufacturer’s standards, and the manufacturer’s representative has verified a failure and that no other alternative is available, during the first full year after equipment installation, upon your written request, we will remove the system and refund in full your money. This guarantee applies only to complete Home Comfort Systems (furnace, evaporator coil and condenser), installed on the same date and does not apply to any partial system.
Anyone can make something cheaper by cutting corners and pricing for less. So it’s important what is and is not included in any heating and cooling system you choose for your home. IMS Heating & Air, Inc. promises you cannot find a licensed contractor with drug-free employees to provide you with a comparable installation and with all written company warranties for less with the same credentials. We will meet or beat the competitive bid with verification of the competitor’s valid proposal.”