Great experience from start to finish. The installers were on time, they let me know what was going on during the process, and got the job done efficiently. Michelle in the office was awesome. But actually – everyone was awesome.

We got estimates from 3 other company’s. We wanted the most energy efficient furnace since we were replacing the old one. Not one of the other companies mentioned that we would probably have to tear out the ceiling in the downstairs bedroom (which would have added to the cost) to accomplish this. IMS told us as much as they would like to sell us the more efficient furnace they wouldn’t recommend it because of the tear out involved. I feel they got us a good furnace, air conditioner and thermostat at a price we could afford. Installation went smoothly. No surprises.

I have received prompt and accurate service each time I have called about my split air conditioning system. The technician checks everything and is very careful. I was so glad to come upstairs from the usually cooler lower level and to find the living area was quite comfortable. Yea!