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ACTUAL GOOGLE REVIEWS
Our AC went out on Labor Day. I called IMS and a technician got in touch with me within 5 minutes. He was very helpful in trying to assist me diagnose the problem over the phone. After I determined that I could not solve the issue on my own, I called him back and he arrived at our home within an hour with the correct parts in his van to get the unit running again. I would highly recommend IMS to my family and my friends!
After failing to fix my ac unit the first time, IMS quickly sent out a wonderful technician named Jordan who was able to resolve the issue. True to their word I was not charged for the second repair. I am grateful for their honesty, professionalism and commitment to customer service. I will be a long time customer for sure
All of the staff very friendly. Responded fast to my questions about quotes. The installer explain everything to me before doing the work. Highly recommend!