Our AC went out on Labor Day. I called IMS and a technician got in touch with me within 5 minutes. He was very helpful in trying to assist me diagnose the problem over the phone. After I determined that I could not solve the issue on my own, I called him back and he arrived at our home within an hour with the correct parts in his van to get the unit running again. I would highly recommend IMS to my family and my friends!
After failing to fix my ac unit the first time, IMS quickly sent out a wonderful technician named Jordan who was able to resolve the issue. True to their word I was not charged for the second repair. I am grateful for their honesty, professionalism and commitment to customer service. I will be a long time customer for sure
All of the staff very friendly. Responded fast to my questions about quotes. The installer explain everything to me before doing the work. Highly recommend!
Great experience from start to finish. The installers were on time, they let me know what was going on during the process, and got the job done efficiently. Michelle in the office was awesome. But actually – everyone was awesome.
We got estimates from 3 other company’s. We wanted the most energy efficient furnace since we were replacing the old one. Not one of the other companies mentioned that we would probably have to tear out the ceiling in the downstairs bedroom (which would have added to the cost) to accomplish this. IMS told us as much as they would like to sell us the more efficient furnace they wouldn’t recommend it because of the tear out involved. I feel they got us a good furnace, air conditioner and thermostat at a price we could afford. Installation went smoothly. No surprises.