Very professional people; from the office staff to the techs. I would highly recommend IMS. At the very first visit from the technician that handled our “no heat” call, it was quite apparent that they had plenty of experience.
I’ve been a contractor for 24 years (now retired) and in the past have successfully nursed the furnace in our prior home back into service; so as it was obvious to me that as I watched, there was no false diagnostic information given to me
I’m very happy with IMS and will recommend them should the occasion arise.
They were able to remove my 17 year old unit and replace it with a sleek, brand new furnace. Looks great, works great, the price was right, but the reason 4 stars is the noise. The jet engine sound takes a little getting used to. I actually have to change the volume significantly if I’m watching TV.
There’s no way I would use any other HVAC company in the area after my experiences with IMS Heating & Air. All of their staff are super friendly, and their customer service is top-notch. I was experiencing multiple problems with a heating unit and IMS was able to provide same-day and next day appointments to send one of their helpful technicians out to address the issues.
I received follow up calls and even heard from the owner ensuring that my purchased equipment was correctly functioning. Wish everyone I dealt with was more like IMS!
Festus the technician did a great job and was very thorough. He understood my needs and went over and above in getting my furnace up and running.
Terry came out and helped me repair my furnace during a Saturday morning snowstorm. He arrived within an hour from calling and got the job done perfectly. I’m very thankful he was able to come out and help me get my furnace fixed on such a short notice! Thank you!