IMS well trained team perform the most outstanding operation start from the visit and estimate till the end of the installation.
Providing options to meet our budget, which is the best decision making model for us.
They keep our house clean as much as they can, which is more than we can expect, and we really appreciate.
With the unpredictable snow hitting us, they keep us informed of the schedule and manage to get us the heat the same day, shows how much they care of their client.
Had a complete new Carrier HVAC system installed by IMS (via Home Depot). IMS discussed my requirements and I didn’t feel that I was being sold anything I didn’t need or want. They called when they said they would, and turned up on time, explained everything in detail, and I was very happy with their work. Only a week after install thus far, but currently a satisfied customer.
We just bought our house less than three months ago. We needed our ac installed. We had two wonderful guys come out and install our ac unit. They were fast, efficient, and friendly! Very happy to have ac on one of the hottest weekends of the summer. Aaron was the initial technician who came out to look at what they would have to do. He never tried to outsell any of their units that were advertised as “excellent” and explained how the unit we got (we got the good) would do the exact same job and with just as good of quality. I’m very happy with this service
IMS installed my ductless mini-split system today. My house, 75 years old with no usable attic crawl space or cellar access, presented a series of problems since the interior units were going in on opposite sides of the house, away from the external control unit. The team did a great job and after much discussion on options and explanation on what to expect I felt confident with the decisions made. Waking up the next day with air-conditioning for the first time this summer was a great day. Thanks!
I am really impressed with this company. I was able to get an amazing financing deal using my Home Depot credit card and they installed an additional mini split head onto my existing mini split air conditioning system. The install itself went well and I was really happy with the system. My mini split system recently started having cooling issues. Long story short, the company who originally installed my system was of very little help and tried to shift the blame onto IMS. It took over 2 weeks to get the first company to my home. As soon as I called and told IMS what was going on, they were out the very next day. Shauna was very patient with me on the phone when I had to call back a few times and try to schedule around my work commitments (Thank you!). Jordan, the technician who came to my home, was awesome. He was very knowledgeable, kind, and empathetic. He able to resolve the issue quickly even though the problem was likely not caused by his company. IMS truly cares about their customers and they go out of their way to make sure they are taken care of. I plan to use them for any future air conditioning needs!