We would like to assure you that providing a safe and healthy environment for our customers and employees is the top priority at IMS Heating & Air.
We will continue to monitor the coronavirus (COVID-19) outbreak, actively following guidance and recommendations from the Centers for Disease Control (CDC) while taking action to keep our customers, our employees, and our communities safe.
Our enhanced safety measures include:
In addition to CDC-recommended cleaning standards, our in-home staff has been provided CDC guidelines about the importance of proper handwashing techniques, best practices in virus prevention, including the need to cover coughs and sneezes, and most importantly staying home at the first sign of any flu-like symptoms. We have also distributed additional personal protective equipment and the ability to sanitize equipment between customer appointments.
We will continue to monitor developments, adjust where necessary, and do our part to reduce the spread of this virus. Providing a safe and positive experience is very important to us. If you have any symptoms or have had recent exposure to COVID-19 please let us know and we can reschedule your in-home appointment.
To our valued customers:
As the coronavirus (COVID-19) continues to disrupt daily life, IMS Heating & Air wants to assure homeowners that we are taking steps to help our employees and customers stay safe and healthy.
Open, Fully Staffed, and Ready to Help the Community We Serve
We know many of you are working from home and self-quarantining. When a house is filled with people, it can put added stress on your heating & cooling system and even cause serious comfort problems.
IMS is ready to help with service anytime you need us. We’re still operating under our normal hours of operation: 24 hours a day, 7 days a week. We’re carefully monitoring the COVID-19 situation and strictly following CDC guidelines to minimize the spread of the COVID-19 virus and protect our customers and employees in every community we serve.
Our Heating & Cooling Techs and Advisor Teams are Essential Service Providers
All IMS Heating & Air team members who visit your home or business will adhere to our high standards of cleanliness, safety, and hygiene before, during, and after every service visit.
In order to ensure maximum effectiveness, we’ve instructed our service technicians to uphold and enhance our already strict cleaning and disinfecting measures to ensure the safest possible work environment. Additionally, we’re following CDC (Centers for Disease Control) guidelines designed to stop the spread of the virus, including:
- Eliminating physical contact, including handshakes. We’ll use only non-contact methods of greeting
- Maintaining effective social distancing when possible
- Washing hands thoroughly with soap and water for at least 20 seconds at every opportunity
- Using hand sanitizer & soap
- Using disinfectant products to ensure touchpoints are clean in workspaces, vehicles, and on equipment
- Shared-use devices such as tablets will be sanitized repeatedly; customers should consider using their own pens to sign paperwork
- Wearing personal protective equipment
Our customer service department is fully staffed to assist you with scheduling service calls, answering questions and meeting all your needs. We have implemented the following additional precautions to ensure a safe experience and excellent service.
Our customer service representatives and service technicians will ask if anyone in the structure is symptomatic of the illness.
We’ll honor special requests from customers seeking to maintain a safe distance from our service technicians.
IMS Heating & Air personnel are always aware of the risks and symptoms. Any employee feeling potential signs of the virus will stay home and seek a professional medical evaluation.
You can count on everyone at IMS Heating & Air to conduct ourselves with the highest level of professionalism and dependability throughout this health crisis.